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The Next Billion Customers: Is Technology the Key to Closing the Global Gap in Financial Services?

Over 1.7 billion adults worldwide remain unbanked, but two-thirds of them own a mobile phone that could easily connect them to the financial services they need. Governments could leverage digital payments to bring wages, pensions, and services directly to their beneficiaries. Private sector banks could provide digital accounts, loans, and savings devices to a new, previously unreached market. And these unbanked adults could have safe and secure methods to save, invest, and transfer money.