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The "social assistance value chain" showing the steps in a social assistance program and the role of digital technology

Digital Technology to Scale Up COVID-19 Social Assistance: What Have We Learned?

In response to COVID's economic disruption, many countries launched unprecedented relief packages to cushion the economic and social impact of the pandemic. Social protection measures have grown exponentially. In a new policy paper, we draw on early evidence from selected countries on the use of digital technology to implement these government-to-people (G2P) social transfer programs. Our review suggests that an important objective for policymakers in the post-COVID period will be to build on the capabilities developed during the crisis to strengthen social protection and payment systems and render them more inclusive, effective, and sustainable.

A hand holding a mobile phone. Adobe Stock.

COVID-19 Response Underlines the Need for Portable Social Protection Programs

The COVID-19 pandemic has underlined the need for a universal and portable social protection system that can uniquely verify people and deliver benefits efficiently and at scale. In most cases, existing programs are not portable, meaning those who live and work in a place other than where they are registered—like many who have migrated domestically for work—are unable to access benefits.