The state of Andhra Pradesh is recognized as a leader in using technology to improve the delivery of public services, programs and subsidies. This paper reports on research to better understand the functioning and effectiveness of its reforms to strengthen state capacity by digitalizing service delivery.
Digital Governance in Developing Countries: Beneficiary Experience and Perceptions of System Reform in Rajasthan, India - Working Paper 489
India is at the forefront of the use of digital technology to transform the way in which citizens interact with states. This paper provides a picture of the perceived impact of digitization reforms in Rajasthan, based on a survey of beneficiaries of several benefit programs. We find that, on balance, the reforms appear to have improved perceptions of service delivery despite some difficulties during the digitization process and the possibility that there could have been some degree of exclusion.
Peru is a remarkable example of a country that established civil identification as a national priority in response to the need to re-integrate the state after a serious insurgency. The approach has combined the creation of an autonomous civil registration and identification agency and the use of performance-based financing to expand coverage to poor, remote, communities and to help integrate civil registration with the national ID.
This paper surveys 160 cases where biometric identification has been used for economic, political, and social purposes in developing countries. One primary conclusion is that identification should be considered as a component of development policy, rather than being seen as just a cost on a program-by-program basis.
Cash at Your Fingertips: Biometric Technology for Transfers in Developing and Resource-Rich Countries - Working Paper 253
This paper surveys the arguments for and against cash-transfer programs in resource-rich states, discusses some of the new biometric identification technologies, and reaches preliminary conclusions about their potentially very large benefits for developing countries.